Shipping Policy

Shipping Information

Thanks for shopping with Lotus Wheel—a New Zealand company dedicated to supporting everyday movement and wellbeing. We ship all our NZ orders from our warehouse in Auckland and all our UK/EU orders from our warehouse in Manchester.

Shipping Destinations:

  • United Kingdom
  • New Zealand
  • Most Countries in Europe

Delivery Time Frames:

We have two fulfillment locations, one in Auckland, NZ and one in Manchester, UK.

New Zealand Delivery Times (in working days)
Auckland: 2 days
North Island: 3 days
South Island: 4 days
*+1-3 day for rural addresses

UK/EU Delivery Times (in working days)
Express Post
UK: 1 day
Standard Post
UK: 1-2 days
NL, DE, BE, CH, FR, IE : 2-4 days
Rest of EU: 4-5 days
*+1 -4 days for rural addresses

Please note: All timeframes are estimates and may vary due to weather or local courier delays.

Shipping Costs:

Prices for Standard Shipping are as follows
NZ - $4.95
UK - £1.95
EU - €4.95

Order Processing:

We aim to process all orders within 24 hours (excluding weekends and public holidays). Once shipped, you’ll receive a confirmation email with a tracking number.

Order Tracking:

You’ll receive your tracking link by email as soon as your order has been fulfilled. Please allow a short time for tracking info to activate.

Shipping Partners:

  • NZ - PostHaste
  • UK - EVRi
  • EU - EVRi

Delivery Issues:

If you experience any delivery issues, please reach out to our team at contact@lotuswheel.co.nz We’ll do our best to help resolve the issue or arrange a replacement.

Need more info? We’re happy to help—just get in touch.